RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at shop@bach-bogen.de to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Atelier BACH.Bogen
Attn: Returns, RMA #
Im Schellenkönig 56 B  
70184  Stuttgart
Germany

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned or exchanged:

•     Custom-Made Products  
•     Numbered Unique Curved Bows
•     Unsealed CDs and DVDs  
•     Downloads  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note  

•        A 5% restocking fee will be charged for all returns in excess of $100.00.     
•        Sale items are FINAL SALE and cannot be returned.     
•  

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

shop@bach-bogen.de 

 

Last updated March 18, 2020

 

 

This return policy was created using Termly’s Return and Refund Policy Generator.